Support

Last updated: 12 October 2026

YallaTawla is made and looked after by one person, Omar Alameddine. Write to [email protected] with a question, a bug, or a problem with another player. Say which phone or browser you use and what happened. A screenshot helps. I read every message and answer within a few days.

Report a player

• In a game against another person, tap the chat button, then Report or block. Choose a reason and, if you want, add a note. You can block the player in the same step.
• Mute only hides what the player says, until you unmute them or close the app. Nothing is sent to us, and they are not told.
• Block is for good: their messages never reach you again, free text can't open between you, and the game doesn't put you at a table with them again.
• Reports are read by a person. We can remove a name, switch off a player's free text, or suspend an account. Nobody is told who reported them.
• You can also write to the address above with a player's name and what happened.

Chat

• Between strangers, chat is set phrases only. Typed text opens only when both players agree, and either of you can end it at any time with Stop chat.
• Offensive words in typed text are replaced by asterisks, and a name with an offensive word in it is refused. The filter isn't perfect: if something gets through, report it.

Your account and your data

• Delete your account: in the app, You → Account → Delete my account. Your level, prizes, story and record go for good, and your Sign in with Apple or Google link is removed. Or write to the address above and I will do it.
• Notifications: switch them off in the game's Settings, or in your phone's Settings → YallaTawla → Notifications.
• What we keep, and why: see the privacy policy. Questions about your data, access or correction: the same address.

Something not working

• Can't sign in, or your progress is missing: sign in with the same Apple or Google account you used before. A guest's progress stays on the phone or browser it was played on.
• A dice roll looks wrong: tell us. Every throw can be checked afterwards.

More: the privacy policy and the terms of use.